Work Experience – Courtney Lessl Hall

Oct 2015 – Aug 2018 Sr. User Experience Designer – Extron, Inc, Raleigh, North Carolina

Worked as part of a large, cross-functional, Agile team to design and develop a new Enterprise Media Platform for Lecture Capture, including both a mobile/responsive user-facing video portal and an administrative content management interface.
Created annotated wireframes and detailed user stories to communicate design specifications and requirements to software engineers and front-end developers
Worked closely with engineers and front-end developers to design workable solutions
Conducted ethnographic/exploratory research with users to help define feature requirements
Created multiple high-fidelity prototypes using Axure, conducted several usability tests with those prototypes, and analyzed and presented results to the team
Directed tasks and assignments of junior UX team members on projects
Evangelized the benefits of UX and User-centered Design within the company

Sep 2009 – Jul 2013 Sr. User Experience Consultant – Aquilent, Inc, Laurel, Maryland

Designed and implemented redesigns to multiple federal government websites, including the Commodity Futures Trading Commission (CFTC), Agency for Healthcare Research and Quality (AHRQ), and Food and Drug Administration (FDA)
Conducted stakeholder interviews to determine requirements for website redesigns
Created multiple high fidelity prototypes using Axure, conducted several usability tests using those prototypes, and analyzed and presented results to the team
Developed requirements and functional specification documentation, content creation guides, and style guides
Created wireframes and design specifications documents to communicate design specifications and requirements to graphic designer and developers
Completed extensive content inventories
Reviewed designs to ensure fulfillment of client expectations
Directed tasks and assignments of junior UX team members on projects

May 2009 – Sep 2009 User Experience Consultant – EyeWonder (Contractor), Atlanta, Georgia

Designed a new interface for web application for online advertising campaign management in an Agile environment
Created interaction flows, wireframes, and design specifications
Gathered requirements from stakeholders and translated into meaningful interactions
Educated client on best practices for effective interface design

Jul 2008 – Dec 2008 Sr. Information Architect – Razorfish (Contractor), Atlanta, Georgia

Created interaction flows, use cases, wireframes, and design specifications for a multi-national e-commerce, business management, and marketing website
Documented detailed user experience specifications for highly interactive interfaces
Translated client’s business requirements into meaningful interactive experiences
Collaborated with Experience Lead, other Information Architects, Content Strategists and Business Analysts
Worked closely with the client to present and review IA deliverables. Led both formal and informal client meetings/review sessions

Aug 2007 – Jul 2008 Usability Engineer – Pressco Technology (Contractor), Cleveland, Ohio

Developed a new interface for high-speed intelligent vision inspection system for the global food, beverage, and container industry
Produced high fidelity prototypes and graphics
Created interaction flows, use cases, user profiles, and design specifications
Introduced and implemented Human Factors methodology to company
Conducted heuristic evaluations, content analysis, and ethnographic studies of existing systems and provided design recommendations based on results

Mar 2007 – Aug 2007 User Experience Lead – Nationwide Insurance (Contractor), Columbus, Ohio

Developed interfaces for web-based applications on Nationwide.com
Created interaction flows, use cases, and design specifications
Designed and conducted usability tests and heuristic evaluations and provided design recommendations based on results
Managed User Experience team involvement in multiple projects
Developed and implemented standard operating procedure and templates for usability studies

Jul 2006 – Mar 2007 Human Factors Engineer – AppForge, Inc., Atlanta, Georgia

Created multiple User Interface design specifications for many applications on a variety of mobile devices
Performed usability analyses of existing applications
Developed library of mobile interface design usability standards

Sep 2005 –Jul 2006 Master’s Project – Georgia Tech HCI Degree, Atlanta, Georgia

Initiated development of computerized linguistic testing for deaf children
Designed interface and organized development of software
Performed usability testing of linguistic testing software
Coordinated team involvement in usability testing of additional educational software

Jul 2004 – Sep 2005 Graduate Research Assistant – Georgia Tech Research Institute, Atlanta, Georgia

Oct 2002 – Jul 2004 Technology Advisor – Quality Assist, Inc., Atlanta, Georgia

Headed development of multiple project-specific databases and main company database, which significantly reduced tedious data entry and clerical errors
Developed front ends for the databases to ensure ease of use and security
Led creation of new, user-centered company website and managed existing website

Oct 2001 – May 2002 User Flow Consultant & Statistical Analyst – Compass Services, Inc., Atlanta, Georgia

Provided usability feedback and advice for interface design of web-based database
Analyzed raw data and performed statistical analysis of school demographics to be used in a database of all Georgia public schools

Oct 2000 – May 2001 Human Factors Engineer – Dell Computer Corporation, Austin, Texas

Recommended design improvements resulting in 95% fewer Tech Support calls and better user experience
Conducted usability tests, heuristic evaluations, and cognitive walkthroughs for many hardware, software, and internet platforms
Compiled and analyzed results of usability tests
Designed, developed, and maintained Usability Department website